Replacement and return is the guaranteed right of all our customers, and it includes all the products that we offer on our store

. All products displayed on our store are subject to the exchange and return policy according to the terms and conditions stated on this page

.It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging

The product that has a defect or completely different with the product description on the product page of our website will be replaced within a maximum period of 3 days from the receipt of the product.

. Return within three (3) days and exchange within seven (7) days from the date of purchase if the product is in its original condition

. Please contact us via the Contact Us page or via our phone numbers in order to request a return or replacement

Please photograph and send the product with the city, address and order number to be replaced with another product in case the product is spoiled or has a certain defect, or is not used as agreed

.Refunds will be processed within 3–5 business days after we receive and inspect the returned product. To be eligible for a refund or exchange, the product must be unused, in its original condition, and returned in the original packaging/box

. We are not responsible for any expectations of the use of products by the customer that we did not mention on the product page of our website

In the event that the product is replaced or return by the customer and it is not defective, the delivery rights shall be paid by the customer which is 18 AED